Privacy Policy

Introduction

BMA Electrics Pty Ltd respects your privacy and is committed to handling personal information responsibly and securely. This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, request a quote, engage our electrical services or use our website. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

We may collect personal information that is reasonably necessary for us to provide our services, including:

• Your name
• Email address
• Phone number
• Residential or business address
• Property or project details
• Details about the electrical services you require
• Photographs, plans or documents you provide
• Information relating to quotes, invoices and completed work
• Communications between you and BMA Electrics

We may also collect basic technical information when you visit our website, such as your browser type, device type, approximate location, pages viewed and how you interact with the website.

How We Collect Information

We generally collect information directly from you when you:

• Submit an enquiry through our website
• Request a quote
• Contact us by phone, email or another communication method
• Engage BMA Electrics to complete electrical work
• Provide information, photographs or documentation relating to a property or project

In some circumstances, information may also be provided by a builder, property manager, contractor, business representative or another person acting on your behalf.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Prepare and provide quotes
• Schedule electrical work
• Deliver our electrical services
• Contact you regarding appointments or approved work
• Purchase or arrange materials required for your project
• Maintain records relating to completed electrical work
• Issue invoices and process payments
• Respond to questions, feedback or complaints
• Improve our website and customer experience
• Meet applicable legal, regulatory, safety and record-keeping requirements

We will generally only use your personal information for the purpose for which it was collected or for a related purpose that you would reasonably expect.

Website Analytics and Cookies

Our website may use cookies and similar technologies to help us understand how visitors use the website and improve its performance. Cookies may collect information such as your device type, browser, pages visited and general website activity. You can usually disable or restrict cookies through your browser settings. Doing so may affect the functionality of certain parts of the website.

Sharing Your Information

BMA Electrics does not sell or rent your personal information. Where reasonably necessary, information may be shared with third parties that assist us in operating our business or delivering electrical services, such as:

• Suppliers and wholesalers
• Subcontractors or other trades
• Accounting and administration providers
• Website, hosting and technology providers
• Professional advisers
• Regulatory or government authorities where required by law

We take reasonable steps to only disclose information that is necessary for the relevant purpose.

Storage and Security

We take reasonable precautions to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information may be stored electronically through business systems, email accounts, cloud-based platforms or other secure systems used in the operation of BMA Electrics. While we take reasonable steps to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or believe that information is incorrect, incomplete or outdated. Where appropriate and legally permitted, you may also request that certain information be corrected or deleted. We may need to retain some records where required for legal, taxation, safety, insurance or business purposes.

Third-Party Websites

Our website may contain links to third-party websites or services. BMA Electrics is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable requirements. The latest version will be published on this website.

Contact Us

If you have any questions about this Privacy Policy, how your information is handled or would like to make a privacy-related request, please contact:

BMA Electrics Pty Ltd
ABN: 60 651 404 465
Licence Number: 373441C
Email: barry@bmaelectrics.com.au
Phone: 02 8103 0068